Refund policy
Refund & Exchange Policy for Rama Vision
At Rama Vision, we strive to provide our customers with a seamless and satisfactory shopping experience. We carefully inspect and prepare every product before dispatch. To ensure transparency, the following policy applies to all purchases made through Rama Vision.
1. No Monetary Refunds
Rama Vision does not offer cash, bank, card, UPI, or other monetary refunds for returned products.
If a product qualifies for a return under this policy, the customer may choose either:
- Store Credit for the eligible value of the returned product; or
- Exchange for another eligible product of equal or higher value.
Store credit can be used toward a future purchase from Rama Vision and is not redeemable for cash.
2. Eligibility for Return
Customers may request a return or exchange within 7 days of receiving the product.
To be eligible:
- The product must be unused and unworn.
- The product must be returned in its original condition.
- All original packaging, accessories, tags, and documentation must be intact.
- The product must not have been damaged due to misuse, negligence, improper handling, or alteration.
Requests made after 7 days from delivery will not be eligible for return or exchange.
3. How to Request a Return or Exchange
Customers must contact Rama Vision customer service within the 7-day eligibility period.
Please provide:
- Order number
- Customer name and contact details
- Reason for return or exchange
- Photographs of the product, where applicable
Our team will review the request and provide further instructions regarding the return.
4. Inspection & Approval
All returned products are subject to inspection.
Rama Vision reserves the right to reject a return or exchange if the product:
- Has been used or worn;
- Is damaged due to misuse or negligence;
- Has been altered, modified, or repaired;
- Is missing original packaging or accessories; or
- Does not meet the conditions specified in this policy.
The final decision regarding eligibility will be made after inspection of the returned product.
5. Store Credit
Once the return is approved, store credit equivalent to the eligible product value will be issued.
Store credit:
- Cannot be exchanged for cash.
- Cannot be transferred unless approved by Rama Vision.
- May be used toward a future purchase from Rama Vision.
- Any difference in value for a new purchase will be payable by the customer.
6. Exchanges
Rama Vision offers exchanges for eligible products.
Customers may exchange the returned product for:
- A product of equal value, or
- A product of higher value by paying the difference.
If the replacement product is of lower value, the difference will be provided as store credit and not as a monetary refund.
7. Damaged or Defective Products
If you receive a product that is damaged or defective at the time of delivery, please contact Rama Vision immediately upon receiving the order, preferably with photographs or video evidence of the package and product.
After verification, Rama Vision may provide:
- A replacement product; or
- Store credit equivalent to the eligible product value.
No monetary refund will be issued.
8. Shipping & Return Charges
Original shipping charges are non-refundable.
For customer-initiated returns or exchanges, the customer may be responsible for applicable return shipping costs.
If the product is confirmed by Rama Vision to have been damaged or defective before or during delivery, Rama Vision may arrange or bear the applicable return/replacement shipping costs, subject to verification.
9. Customised & Special-Order Products
Products that have been customised, made to order, personalised, or specially prepared according to the customer’s specifications may not be eligible for return or exchange, unless the product is received damaged or defective.
10. Policy Changes
Rama Vision reserves the right to modify or update this Refund & Exchange Policy at any time. The latest version published on our website will apply to purchases made under the applicable terms.
11. Contact Us
For questions regarding returns, exchanges, or store credit, please contact Rama Vision through our official customer service channels.
Thank you for choosing Rama Vision. We value your trust and are committed to providing quality eyewear and customer service.
